Privacy Policy

General

At Jinova Migration & Education Services, we respect your need for privacy and protect personal information you share with us. This Privacy Policy applies to this website and our services. By using our services, you consent to the terms of this Privacy Policy as it may be updated from time to time.

Jinova Migration and Education Services is a registered business name of JINOVA GROUP PTY LTD (ABN 11693746682).

We comply with Australian privacy laws, including the Privacy Act 1988 (Cth), and follow core privacy principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us using the details below.

Definitions

Personal information means information that can be associated with a specific person and can be used to identify that person. Services include migration, visa, education, and enrolment support delivered by Jinova. Website means this site and any related web services operated by Jinova.

Collecting personal information

We may collect:

• Name, date of birth, gender, and contact details.
• Mailing or street address.
• Passport or visa details.
• Family member details relevant to an application.
• Academic records and English proficiency certificates.
• Financial or sponsorship information where required.
• Device, browser, IP address, and website interaction data.
• Details of services provided or requested.
• Information provided through enquiries, forms, or surveys.

We collect sensitive information only with your consent or where permitted by law, and only where required for service delivery.

We may collect information directly from you or from authorised third parties involved in your matter or service delivery.

Information recorded and use

Personal information

During enquiries we may request your name, email address, and phone number. We may also access third-party personal information you provide in connection with your matter (for example, family member details), and we use that information solely to deliver services requested by you.

We may publish testimonials with consent. We are not responsible for personal information users choose to publish within testimonials.

Usage details

We may record usage details such as time, frequency, duration, and features used to improve our website and services.

Account data

We store documents and data related to your services. We may keep backups to prevent loss and retain data as required to comply with legal obligations or resolve disputes. We do not scan account content for targeted advertising.

Payment information

If payment is required, we use secure payment providers. We do not store full card details on our systems. Payment providers may store information according to their own security standards.

Visitor details

We may collect IP address, browser type, device information, and log data to analyze trends and improve the website.

Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience and remember preferences. You can disable cookies in your browser, but some features may not function properly.

Technologies such as cookies, beacons, tags, and scripts may be used by us and our service providers to analyze trends and improve the website.

We may use local storage objects to store preferences. Third-party tools may use similar storage. Your browser settings may allow you to manage or remove these items.

Behavioural targeting

We may partner with third parties to manage advertising. These partners may use cookies to serve interest-based advertising. You can opt out, but you may still receive generic ads.

Links to other websites

Our website may contain external links. We are not responsible for the privacy practices of third-party websites.

With whom we share information

We may share personal information with service providers, professional advisers, and government agencies where required for your matter or by law. We do not sell personal information.

If we disclose information to service providers or partners, we take reasonable steps to ensure appropriate confidentiality and security safeguards.

If we are involved in a merger, acquisition, or sale of assets, you will be notified of any change in ownership or use of your personal information.

Security

We adopt reasonable security measures to protect personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure.

Your choices

You may opt out of marketing communications by using the unsubscribe link in our emails or by contacting us directly. Transactional or service updates may still be sent.

Access and correction

You may request access to or correction of your personal information. We may require identity verification and will respond within a reasonable period. We may charge reasonable costs for providing access where permitted by law.

Investigation of illegal activity

We may provide access to information where necessary to investigate suspected illegal activity or potential breaches of our terms.

Enforcement and changes

We review our practices to ensure compliance with this Privacy Policy. If we make significant changes, we may provide notice on the website or by email. Continued use indicates acceptance.

Complaints

If you have a complaint about our handling of personal information, contact us using the details below. We will investigate and respond promptly. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact us

Email: info@jinovamigration.com.au

Phone: 02 5115 1181